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Office of the Vice Provost for Student Success

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Office of the Vice Provost
for Student Success
Strong Hall
1450 Jayhawk Blvd
Rm 133
Lawrence, Kansas 66045
(785) 864-4060
(785) 864-4050
vpss@ku.edu

Student Success Priorities:

INTEGRATED STUDENT INFORMATION SERVICES

SUMMARY


The Office of the Vice Provost for Student Success values collaborative partnerships that focus resources on initiatives important to the greater University Community. The most important initiatives are those that promote student success in the classroom and foster an environment in which students can learn and grow. These initiatives are most successful when they are developed in full partnership with students, faculty and other members of the University Community.

Priority: Help Desk Concept
Facilitator: Kathryn Nemeth Tuttle
Leader: Michele Eodice

CHARGE: In Collaboration with the Student Services Quality Service Model - High Quality Change/High Volume Collaboration (HVC2) Project, develop an integrated overall quality service model to deliver information services (in-person, phone, e-mail, etc.), including all Student Success services, to students. In cooperation with Information Services, define specific services needed by students and explore and design a model for delivery of these services. The HVC2 student services project participants will report to and receive feedback from the larger Student Success Help Desk Concept.
OUTCOME: Position the University to implement an integrated quality service model to deliver information services to students.
END DATE: May 5, 2004

Participants:
HVC2 Student Services Project Group:
Michele Eodice KU Writing Center
Karen Hammond University Registrar
Tara Vereen Student Housing
 
Help Desk Concept Group:
Lisa Beck Admissions and Scholarships
Mark Pickerel Academic Technology Services
Rueben Perez Student Involvement and Leadership Center
Pam Botts Counseling and Psychological Services
Ann Eversole Dean of Students Office
Jan Brummell Hilltop Child Development Program
Michele Kessler Legal Services for Students
Gene Wee KU Memorial Unions
Hollyce Morris New Student Orientation
Kim Bates Academic Achievement and Access Center
Stephanie Covington Student Financial Aid
Bill Smith Student Health Services
Tara Vereen Student Housing
Kent McAnally University Career Center
Joan Hahn University Registrar
Sandra Reed Office of the Vice Provost for Student Success
Karen Ledom CLAS Undergraduate Services
Stanford Loeb Environmental Studies, Faculty
Shanda Hayden School of Business
Bob Turvey Peoplesoft Student Administration